Where are we located?

Our Head office, Trade Counter and Warehouse is 3 Holland Drive, Melton, VIC 3337. From our bulk warehouse we dispatch daily to every city & state in Australia!

I’m not a business; Can I buy off you?

Yes, we sell to anyone who requires safety equipment, workwear, PPE for any job whether at home or at work!

How do I place an order with you?

There are many easy ways to order from us, you can call & place an order over the phone, email your order, order online, request one of our reps to visit you, visit our trade counter or even post an order via snailmail!

Do you provide a delivery service?

We deliver anywhere in Australia! We use our own drivers & only the most trusted delivery companies to ensure a hassle-free experience for you.

Do you charge for delivery?

FREE delivery on standard orders over $250.00+ GST, otherwise $10.00+ flat rate delivery fee. It is FREE to Click & Collect orders from our store. Some larger and/or bulky products may have an additional charge – check product pages or speak with a sales rep. Remote regions may attract a delivery fee.

Do you deliver outside of Australia?

No, we only ship orders within Australia. If you are an international customer, you are welcome to arrange your own freight from our warehouse.

Can I return my order?

Goods returned for credit will only be accepted within 30 days from the date of invoice, unless it is a manufacturing issue. Goods must be in original unmarked condition and packaging. No return/credit will be issued for custom made, special buy in, embroidered, screen printed, tailored or worn goods. The transport of goods being returned for credit is at the expense of the purchaser. A restocking or handling and administration fee may be charged the purchaser.

How long does delivery take?

Ask us about same day delivery if you’re urgent! Alternatively normal delivery times 1-3 days to Australian Metro locations. 2-7 business days to outer metro & regional depending on your location. You can view our delivery services on our Delivery Services page.

What is FREE Click & Collect?

It is FREE to order online, via phone or email and to collect your order from our store. Once your order is fulfilled, our customer service team will contact you to let you know it’s ready.

I would like a catalogue; how do I get 1?

You can view our catalogue online here ( forgot how to hyper link) or request a copy to be posted to you by calling 03 9747 9995 or email sales@atcallsafety.com.au

My order was delivered damaged/faulty/incorrect, what do I do?

Contact us on 03 9747 9995 or speak with your account manager. We will organize a hassle free replacement or refund as soon as possible.

What payment methods do you accept?

We accept major credit cards (Visa, AMEX and MasterCard), Paypal, EFT and we also accept cash at our Trade Counter.

How secure is my personal information and credit card details?

We are strongly committed to protecting your privacy and providing a 100% safe and secure online checkout. Your personal information is never disclosed to any third party, except where the customer has authorized disclosure to a third party.

What if I can’t find what I’m after on your website?

If you are searching for a product on our website but you cannot find it, please call us on 03 9747 9995 or email sales@atcallsafety.com.au to make an enquiry. You can also send enquiries online here.

Can I become a B2B customer at At-Call Safety?

Yes, for sure, please contact our accounts team if you are interested in a B2B agreement and we will be happy to help you/your organization get started. Please email sales@atcallsafety.com.au or call 03 9747 9995.

Can I get special pricing for a business or a bulk order?

Yes you can, please call us on 03 9747 9995 or email sales@atcallsafety.com.au & we will provide a you a very competitive pricelist.

I’ve found a cheaper price; can you match or beat it?

Yes definitely, we will beat any price by 5% and throw in a freebie as well!

I need to add, change or cancel an order?

Yes, no problems, Please call us on 03 9747 9995 or email sales@atcallsafety.com.au to amend your order in any way!

I have forgotten my online password; how do I change it?

You can reset your password here. An automated email will be sent to the email address with instructions on how to reset your password.

Can I change my email address?

Yes. You can change your email address in the “Account Details” section once they login. You can also contact our customer support team who will be able to assist you with any account information changes. Call us on 03 9747 9995.

Do your products meet Australian Standards?

Yes, all our products meet or exceed the relevant standard for each product, contact us for more details, 03 9747 99995 or email sales@atcallsafety.com.au

Struggling to decide what style of boot to choose? 

Don’t know what type of respirator suits your situation?

Want gloves but not sure which ones to get?

Look no further than this insightful blog where we have all your PPE questions covered. If you can’t find you answer here, feel free to give our friendly team a call and they will help you to find the best possible solution!